Terms & Conditions

All prices include VAT at the current rate.
We accept various payment methods and all major credit cards.
Please note: Items cannot be picked up from our location.

Most items include shipping, but additional shipping services may be available. Please contact Customer Service for more information. Exceptions may apply, which will be clearly stated. 1dayplusX is not responsible for any additional costs incurred from providing an incorrect shipping address, as these items may need to be reshipped.

All orders will be shipped within 5-8 days after full payment is received.
If the item is unavailable due to out of stock, we will provide a full refund or offer an alternative product if possible.
All orders will be shipped via email once your order has been placed and a tracking number will be provided.

Warranty and Certification

All products listed as new come with a manufacturer's warranty. Warranty periods vary for each product. All products come with a standard 12 month warranty, which is provided by the retailer from which the product was purchased.

Under proper care and usage within the specified warranty period, 1dayplusX promises to replace, replace or refund any product damaged due to faulty workmanship or materials, with proof of purchase or warranty registration attached. This warranty does not cover any damage caused by accident or misuse, and is subject to legal rights.

Defective goods

If your product is damaged or defective within the period specified under the warranty and certification, we will make reasonable arrangements to return the product. Any damage due to daily wear and tear is not covered by this warranty.

Please contact us in advance about the return process, as refunds cannot be processed without correct information. Reasonable care must be taken to ensure that returned items are not damaged in transit, and proof of delivery is required.

Where we are unable to provide an identical replacement, we will offer a similar replacement. If we are unable to provide an identical or similar replacement, we will offer a voucher or a full refund. If an alternative product is offered but you decide you want to return the product, 1dayplusX will provide you with return instructions.

Cancellation

Once an order has been dispatched, we cannot cancel the shipment. If you no longer want the item, you can refuse the shipment or return it to us if you notify us within 14 days of receiving it. You then have another 14 days to return the item and we will process the refund within 14 days of receiving it. We will only refund if we take reasonable care of the returned item.

Feedback

1dayplusX provides excellent customer service. In case you are not satisfied with your purchase, please contact our customer service team via email.