Frequently Asked Questions

My Account (I have a problem with my account. How do I solve it?)

What payment methods are available?

PAYMENT BY BANK TRANSFER VIA CIMB THAI BANK (CIMB) AND SIAM COMMERCIAL BANK (SCB)
Pay on delivery

Order Editing

How can I edit my order?

Paid and confirmed orders and services cannot be modified. Please call us at +6683-204-8063 for further assistance.

How can I cancel my order?

Orders and services cannot be cancelled once payment has been made and confirmed. Please call us at +6683-204-8063 for further assistance.

Cancel an order

Orders and services cannot be cancelled once payment has been made and confirmed. Please call us at +6683-204-8063 for further assistance.

My Account (I have a problem with my account. How do I solve it?)

How to reset password?

On the login page, please click “Forgot Password”, enter your email address, and you will receive a new password via your email address.

Didn't receive password reset email after clicking "Forgot Password"

After clicking the 'Forgot Password' button, a password reset email with a temporary password will be sent to your email within 5-10 minutes. Sometimes the email may end up in your junk or spam folder. If you do not receive the email within 5-10 minutes, please contact our customer service center at +6683-204-8063 for further assistance.

What happens after I change my IKEA account password?

Once you have successfully changed your account password, you will be able to log in, view your account, and make purchases as usual.