Refund Policy

IN STORE PURCHASE RETURN POLICY

We accept returns or exchanges within 30 days from the original purchase on unopened televisions, camcorder, digital cameras, radar detectors, GPS/navigation, computers, car stereos, cell phones, and major appliances.

An original receipt is required for all returns, exchanges, price matches and warranty repair services. For cash purchases over $100 and all check purchases, your refund will be issued by a check mailed from our corporate office within 14 business days of the return.

Please note that any refunds to a credit card must be placed on the original credit card used. If the original credit card is not available the refund can be placed on a gift card or sent as a mail check. Mail check refunds will be issued by check, mailed from our corporate office, within 14 business days of the return.

THESE ITEMS ARE NON-RETURNABLE:

  • Labor and/or installation
  • Gift cards
  • Opened appliances
  • Opened computers
  • Clearance merchandise
  • DirecTV
  • Gaming systems
  • Special order

Items missing the original UPC and/or packaging may only be available for an even exchange. Any product that was purchased when a mail-in rebate was available will have the amount of rebate deducted from the refund.

ONLINE PURCHASE RETURN POLICY

When you order from 1dayplusX, we fulfill and ship our own inventory. Any return is sent back to 1dayplusX as well. We strive to maintain a return policy that is in line with that of all other major online retailers. If you are unsatisfied with your purchase within 30 days, please contact us by phone or email:

CUSTOMER SERVICE

+6683-204-8063 

info@1dayplusx.com

EXCEPTIONS

TELEVISIONS

  • If you aren’t 100% satisfied with your TV purchase, you may return any new or like-new Television within 30 days for a refund. All returned items must be in their original box and include all the original packing material, manuals, and accessories.
  • 1dayplusX will accept your return; we just ask that you pay for return shipping. You’ll also need to pack the TV in its original box with all original packing material, and accessories. If the TV was shipped via Freight delivery, we will arrange and schedule the pickup.
  • It is always possible for a TV to be damaged in shipping, so we ask that you inspect the TV before signing, not just the box. Please refuse the delivery and contact us at +6683-204-8063  if you notice damage to the TV itself. All damage related claims must be reported within 48 hours of delivery.
  • PLEASE SEE RETURN SHIPPING COST FOR FURTHER INFORMATION**

PROJECTOR AND PROJECTOR SCREENS

  • 25% restocking fee on return of any Projector and projector screens.

APPLIANCES

  • All customers who live outside of our local delivery will receive correspondence regarding the Freight delivery process. We also advise customers to measure before having an Appliance ship to their residence.
  • If the customer is confident, we will ship their product. In the event the product does not fit, even after measuring, or are just not happy with their purchase, we ask they are packaged the way they have been received to prevent damage during return shipping.
  • To return an Appliance shipped with Freight Delivery, the item should be in like-new condition. When the carrier comes to pick up the Appliance, have it packaged in the original packaging and ready for pick-up.
  • In the event the Appliance arrives damaged, no return shipping cost will be incurred and an exchange or return will immediately be started.
  • 1dayplusX requests that you inspect your Appliance for damage upon delivery and report any issue within 48 hours.
  • PLEASE SEE RETURN SHIPPING COST FOR FURTHER INFORMATION**

Note: 1dayplusX will not accept returns on products missing Serial Numbers and UPC’s

**RETURN SHIPPING COSTS

  • If you return an item using a return shipping label we send to you via email (drop-off or pickup), and the reason for return is not a result of an 1dayplusX error, the return shipping cost will be deducted from your refund. The deduction of shipping fees applies to Freight Shipments as well.
  • If you receive a damaged product, please call or email us within 24-48 so that we may set up arrangements for return / exchange, as described above. No return shipping cost will be incurred in this event.
  • Customer Refusals will result in the customer having to pay for the shipping cost to their residence and back to 1dayplusX. If 1dayplusX received a notice to cancel the order prior to shipping, you will not be charged any shipping fees.

RESTOCKING FEES

1dayplusX reserves the right to charge restocking fees in situations outlined above. Whenever a product is returned and it is determined there is misuse, damage or neglect, based on the condition in which the product is received, a restocking fee will be determined. It is our hope we never have to apply this type of additional charge.